Shipping and return policies for Cong-Fusion

Shipping Info

This will be by Royal Mail Standard in all cases unless you have requested a quote for a Tracked Option. Costs are calculated by taking into account the weight of the order and the actual packaging required. If it is found to be less expensive to post items separately, then, we will let you know in advance. You will be able to see a shipping cost in your basket and so decide whether or not to proceed with your purchase.

The Royal Mail 'Confirmed', 'Guaranteed' and 'Tracked and Signed' Options all afford a level of insurance and should be considered for peace of mind and/or if you have any concerns about the postal service in your region/country. This can be arranged by contacting us for the available options/pricing. Please note that not choosing one of these options and the associated insurance means that we are unable to provide any method for tracking your order or to assume any responsibility for the non-delivery of your item(s). Proof of purchase can be provided should this issue arise.

All orders will be processed/shipped within 7 days of receipt. This will need to be added to the shipping time.

Royal Mail advise shipping times as follows:

UK: 2-3 working days.
Europe: 3-7 working days.
Rest of World: 7+ working days.

Some individual countries - Central and South America, for example - can take up to 4 weeks.

If you have paid for insurance by way of an available option and not received the goods after 7 working days, then, please contact us for a tracking number that can be taken to your local post office. We will also take steps to track from the UK.

Return Policy

You have the right to cancel within 14 days of placing your order. However, if the item(s) has been dispatched, then, you must return the item(s) to us undamaged. You will also undertake to pay any return postage charges incurred. If you cancel, but have received a download code or digital copy of any item, then, you will be charged the cost of the digital version and only refunded the difference between digital and physical versions. Please note that original shipping costs are non-refundable.

Let us know as soon as possible should any item arrive damaged. Please email us a picture of this for our records and to help with the insurance aspect of the order.